Eligible returns of products purchased on www.gmdjd.com should be made by mail. Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to a specified address which our customer service will provide. Customers need to apply through (firstname.lastname@example.org) and get consent by our customer serivice. We will NOT provide any return label, and customers need to send the tracking number to our customer service by email. If customers return products to an address without our permission, we have rights to refuse the returns or refund. Corporate gifts must be returned exclusively to www.gmdjd.com.
Please return merchandise in its original box if possible and include the provided return slip with returns instructions. Unfortunately, we cannot refund your original shipping charge, We are experiencing operational delays as a result of Covid-19; please allow extra time for processing of your return. All returns are being processed in the order in which they were received.
Exchange: Customers should bear the return shipping fees themselves; we will re-send products to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.
Returns: Customers should bear the return shipping fees themselves; we will refund(deduct the C$12.99 shipping fee we paid when shipping the goods include free-shipping products) to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.
All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.
Once we receive the items and inspect them you will receive your refund. Allow up to 5 business days after receipt in our warehouse to process the refund. The refund will be applied to your original credit card or payment method. Original shipping and handling charges cannot be reimbursed.
Please note that refunds are not offered for merchandise returned after the 30-day period.
Question:Can I amend my order?
Answer:Our staffs work speedily to get all orders processed and ship out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
Question:When can I get the parcel?
Answer:It will take 8 -15 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question:Where is my order and How can I track?
Answer:1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2.Get your tracking number through your own account, and Track your Order
You can check your logistics information and status through the following link
Question:Can I exchange or return my order?
Answer:It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the package. We only accept return or refund in 30 days from the begining shipped date of the products.
Please turn to Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
The parcel will be sent out in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
We will arrange different logistics companies to serve you according to the actual situation, including (DHL, 4PX Express, E-Post, SF Express)
Affected by Covid-19, there will be some delay on the delivery.
For orders less than C$79, we charge C$12.99 for postage
We support worldwide free shipping on orders over C$79. (default Logistics)
Any question, be free to contact us, and we will get back to you in the first chance!
Thank you all for your concern and support!
|Shipping Method||Cost||Delivery Time||Condition|
|Standard Shipping||C$12.99||8-15 days||For order value ≤ C$79|
|Free Shipping||C$0||8-15 days||For order value > C$79|
Answer:If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.
Didn’t find what you were looking for? Contact us.
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100% Satisfaction Guaranteed With Every Order.
PayPal is a secure and trusted payment method for online shopping.
With PayPal, you can send payment quickly and securely on-line.
How to pay by credit card (without a paypal account)?
1. Select your cart and click “Check out”. Fill in your shipping information and click “complete order”.
2. In the pop-up window, click on the location on the image below.
3. Choose your bank country.
Free shipping on all CAN order or order above C$79
Contact us 24 hours a day, 7 days a week
Simply return it within 30 days for an exchange.
We ensure secure payment with PEV